Shipping policy

We’re committed to ensuring you have a smooth and enjoyable shopping experience.

Before placing your order, please take a moment to review our Shipping Policy, which applies to all purchases.

** Please note that during major year-end holidays, shipping carriers may experience delays of 1–3 business days.

Order Processing

You can estimate your order's arrival using the processing and delivery time details provided:

  • Free shipping: 1 day
  • Skip The Line - Insured Shipping: 2 hours

Estimated Delivery

  • United States + Canada: 7–12 business days after shipment
  • United Kingdom, Australia & other international destinations: 8–14 business days after shipment
  • Made-to-order & personalized items: Up to 15–20 business days, depending on production and shipping destination

Please note: Delivery estimates exclude weekends, public holidays, customs clearance, and carrier-related delays beyond our control.

Order Tracking
Once your package is on its way, you’ll receive a shipping confirmation email that includes your tracking number. To monitor your delivery’s progress, visit our Track Your Order page on the Mymus website.

Shipping Liability
Mymus cannot be held responsible for delays or delivery failures caused by:

Inaccurate or incomplete address information provided at checkout
Declined or unclaimed shipments
“Delivered” packages that are lost after carrier confirmation
If any of these occur, please reach out directly to the local courier or file a claim with the shipping provider. We’ll gladly assist with documentation, but resolution rests with the carrier.

Shipping Terms & Conditions
By placing an order with Mymus, you agree to the guidelines set forth in this Shipping Policy. We carefully disclose estimated timelines at checkout; therefore, we cannot honor disputes, chargebacks, or complaints related to on-time delivery within these windows or delays outside our control.

We appreciate your understanding and help us continue to deliver your Mymus pieces safely and promptly. Should you have any questions, feel free to contact us at hello@mymus.co.